At Sofket, customer satisfaction is our top priority. However, due to the nature of digital products, all sales are considered final once delivered.

Refund Eligibility

Refunds may only be issued under the following conditions:

• The product delivered is incorrect or not as described
  
  
• There is a critical technical issue not disclosed in the product description
  
  
• The product cannot be accessed or used after multiple support attempts
  
  

All refund requests must be submitted within 7 days of purchase and are subject to review by our support team.

Non-Refundable Cases

• Successfully delivered software and digital goods
  
  
• Custom software development services
  
  
• Product inspection or testing services
  
  

Change of mind after download