Help Center
Welcome to the Sofket Help Center. Find answers to the most common questions for buyers and sellers — from creating an account to managing purchases and sales.
For Customer
Account & Login
Click the “Register” button at the top of the page, enter your details, and verify your email to get started.
You can also create an account automatically during checkout, or sign up quickly using your Google account.
Check your spam or junk folder. If it’s not there, click “Resend Email” on the login page or contact our support team.
Log in and go to Account Settings in your dashboard to update your personal details, email, or password.
Purchasing & Orders
Log into your account, find a product you like, and click “Buy Now.” Complete the secure checkout to get instant access to your files.
Go to your Dashboard > Downloads to access all your purchased files and any associated license keys.
Sofket supports major debit/credit cards through trusted and secure gateways.
Due to the digital nature of our products, refunds are only issued in specific cases — such as incorrect delivery or undisclosed product issues. You must request a refund within 7 days of purchase, and our support team will review your case.
For Sellers
Getting Started
Create a customer account first. Then go to “Become a Seller,” fill in the seller registration form, and submit it for approval.
Yes. Each product is manually reviewed for quality, originality, and compliance before being published.
Yes. After logging in, go to your seller dashboard and update your shop information, logo, and description.
Managing Products & Orders
From your seller dashboard, go to “Add New Product,” enter your product details, upload files and previews, and submit for review.
Your seller dashboard provides complete insights into orders, earnings, commissions, and payout history.
Once your available balance reaches the minimum withdrawal limit, you can request a payout anytime through the withdrawal section.
Yes. Buyers can contact you through the product or order page. Responding promptly improves trust and repeat sales.
Still have questions?
If you didn’t find the answer you were looking for, feel free to contact our support team — we’re here to help!
